April 6, 2020
Cross Country Carriers have been part of Palletways since
2008 and this year we not only received Palletways Platinum Award, but also
Depot of the Year 2019-2020.
“I would personally like to say a big thank you to all of our staff, the Warehouse, Drivers and Office have all gone above and beyond to provide an amazing support and service, and by winning these awards, it really does prove it.”
Ben Smith, General Manger
About Palletways Group and Network
The Palletways Group are renowned for its industry-leading IT developments and operational systems, comprising over 450 depots and 20 hub operations. Through this, they provide pallet collection and delivery services across 20 European countries, including the UK.
With 115 other UK hauliers using the Palletways network,
including Cross Country Carriers, we all benefit from shared expertise and
resources from within the group. We utilise this to deliver consignments of
palletised freight to market faster and more cost effectively than ever before.
The Palletways group is well-known for regularly recognising
the successes of its members throughout the year. The company’s prestigious
Platinum Awards, which have been presented for many years, are a notable
example of this.
The Palletways Platinum Award 2020 and Depot of the Year 2019-2020
Although Cross Country Carriers have previously received
Platinum Awards, this is the first year that we have received Depot of the
Year. Together, these are both truly remarkable achievements and proves that
the hard work the Cross Country Carriers team put in everyday really makes the
“Cross Country Carriers’ goal is to grow its pallet volumes whilst continuing to provide our customers with a service that goes above and beyond all others. The Palletways network can only be as strong as its members, so these awards demonstrate the dedication from our staff and recognise their contribution towards achieving our business’ goals.”
Jon Humphry, Managing Director
How Cross Country Carriers Achieved the Platinum Award 2020
“Wow, another year and another Palletways Platinum Award for Cross Country Carriers, but this year being extra special for winning ‘Depot of the Year 2019-2020’. Winning these awards creates a real sense of pride within the team at Cross Country Carriers, and with all departments working together, we can ensure we focus on what’s important, delivering a fantastic service!”
Shereen Weyer, Customer Service Manager
We achieved this prestigious award by conforming to
consistent Key Performance Indicators (KPI’s) within our Palletways Membership.
These KPI’s include:
- On-Time Deliveries
- Instant Signatures on Delivery (Immediately Updating the Customer’s
- Input Volumes
- European Volumes
- Plus, many more!
Every month, Palletways looks at the KPI’s and relays all
the information back out to the depots. Over the full 12 months, the Cross
Country Carriers team maintained the number 1 spot for which the Platinum KPI’s
“Our high levels of operational quality & customer services, made our end goal of gaining maximum points a lot more achievable. This has meant a great deal to every member of staff, we are incredibly proud and we had a lot of fun too!”
Itamar Koren, Palletways Traffic Manager
“Cross Country Carriers have a highly-skilled, quality team who take great pride in their work. From delivering a pallet to taking an enquiry call from one of their customers, a first-class service is always given. They have achieved Palletways Platinum status by offering an exemplary service time and again, so the whole team should be proud of their achievements.”
Palletways Regional Manager
Contact us today and talk to one of our team members to see why we have been awarded Platinum for yourselves.